AI-Powered Support

Every Ticket, Every Time

for all your IT & Non-IT assets.

Turn every customer email into actionable tickets and
meet SLAs effortlessly with AI automation.

OnTaskk Makes
Customer-First Support Effortless

OnTaskk transforms messy inboxes into organized

AI-powered ticketing.

From automated SLA tracking to real-time collaboration, your team delivers faster, smarter, and more consistent support.

AI-Powered Ticketing

Every email becomes a trackable, actionable ticket instantly.

Seamless Collaboration

Technicians resolve faster in a chat-like workspace.

SLA Intelligence

Never miss a deadline with automated alerts and predictive escalation.

Customer-Centric Design

Consistent communication, real-time updates, and feedback loops.

Scalable for Growth

From SMB to enterprise, OnTaskk adapts as your team expands

Support teams transform inboxes into action with OnTaskk.

Connect mailboxes, automate ticket creation, collaborate in chat-style threads, and track SLA compliance effortlessly.

OnTaskk is designed to turn every incoming email into a structured, actionable ticket so your support team never misses a request. By combining automation, AI, and collaboration, it empowers teams to resolve issues faster, maintain SLA compliance, and delight customers.

Step-by-Step Workflow:
Step-1
Connect Your
Support Mailbox
  • Integrate Microsoft 365, Gmail, or any IMAP/SMTP mailbox in minutes.
  • Route emails from multiple support addresses (support@, helpdesk@, billing@) into OnTaskk automatically.
Step-2
Automated Ticket
Creation
  • Every incoming email is instantly converted into a ticket with priority, tags, and customer association.
  • Avoid manual logging; no request is ever lost or delayed.
Step-3
Smart Collaboration in
Chat-Style Threads
  • Technicians work together in a chat-like interface while the customer receives consistent email communication.
  • Add internal comments, attachments, or logs without notifying the customer.
Step-4
SLA Tracking &
Escalation Alerts
  • OnTaskk calculates response and resolution times based on priority and custom business hours.
  • Receive automated escalation alerts before SLA breaches occur.
Step-5
Resolution &
Feedback
  • Resolve tickets with detailed notes and attachments.
  • Automatically send resolution emails and collect customer feedback to measure satisfaction.

Modern support operations thrive on OnTaskk.

From AI ticketing to multi-mailbox management, internal collaboration, and real-time analytics everything your team needs is here.

OnTaskk is built for teams that demand efficiency, intelligence, and collaboration. Every feature is designed to simplify support workflows, automate repetitive tasks, and provide complete visibility.

AI-Powered Ticketing
  • Automatically convert emails into actionable tickets with intelligent prioritization.
  • Assign priority levels based on customer, keywords, or historical patterns.
Multi-Mailbox Support
  • Manage tickets from multiple support addresses in a single unified workspace.
  • Route emails automatically to specific teams or technicians.
Chat-Style Collaboration
  • Technicians can discuss tickets in real-time without notifying customers.
  • Internal notes, attachments, and logs ensure context is never lost.
SLA Management & Escalation Alerts
  • Track first response and resolution times by priority.
  • Receive automated notifications before SLA breaches, ensuring compliance.
Attachments &
Inline Media
  • Drag-and-drop files, screenshots, and logs directly into tickets.
  • Provide complete context to resolve issues faster.
Advanced Reporting & Analytics
  • Monitor ticket trends, SLA compliance, and team performance.
  • Export insights to optimize workflow and improve customer satisfaction.
Customer Feedback Collection
  • Send automated feedback requests upon ticket closure.
  • Capture ratings, comments, and trends to continuously improve service.
Bulk Actions &
Smart Filters
  • Reassign, update, or close multiple tickets at once.
  • Advanced search and filters help locate tickets by priority, status, or keyword instantly.

Benefits & Outcome

Efficiency

Automate repetitive tasks and reduce manual effort

Collaboration

Keep teams aligned and informed in real-time

Visibility

Full audit trails and analytics for better decision-making

Customer Delight

Faster resolution times and consistent communication improve satisfaction

Benefits & Outcome

Speed

Reduce resolution time by automating ticket creation and routing.

Collaboration

Teams stay in sync without leaving the platform.

Accuracy

Every ticket is properly assigned, tagged, and tracked for SLA compliance.

Insight

Gain full visibility into ticket history, technician performance, and SLA metrics.

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